There are several possibilities:
- Your e-mail address is simply not valid
- Your e-mail address is no longer in use
- Your e-mail address has a typing error (spelling)
- Our confirmation e-mails are going to your SPAM folder
If the problems persist, please contact our hotline. Please note that Hotmail applies certain filters at times and that "@hotmail.com" and "@outlook.com" addresses may not always receive our automatic emails.