How to claim my cancellation insurance?

To claim cancellation insurance, you can follow the instructions below. In order to be removed from the start list of the event concerned, please also inform us of your cancellation.

If you want to ask for a refund, please read the refund conditions (downloadable at the end of this article) and make the request at the latest 24 hours after the event directly to our insurance partner at the following email address: msoannulation@spb.eu

Here are the elements you will have to provide in your email:

• Your invoice or order confirmation
• Proof of the reason for your cancellation according to the GTC (medical certificate, proof of professional necessity, etc.)

We would like to inform you that since the beginning of the Covid-19 crisis, the response time of our insurance partner SPB has increased. We will do our best to ensure that your claims are settled as quickly as possible by SPB. 

Please note that according to the General Terms and Conditions of Cancellation Insurance (GTC), registration fees are not covered in case of cancellation of the event. Even if the cancellation is due to an epidemic/pandemic (Covid-19).

MSO is at your disposal but cannot be held responsible for the lack of reaction of its partner SPB.