If you have taken out cancellation insurance and wish to claim a refund, you should first read the general terms and conditions of insurance to see if your situation is covered by the insurance.
If you are, you will find a form on our insurance page [insert link to insurance page] which you can fill in and send to our insurance partner SPB at the following e-mail address: msoannulation@spb.eu.
If you can't find your membership certificate, don't worry. Just attach your order confirmation to your request.
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