How can I retrieve my password?

Click on the « Forgotten password? » button in the login area at the top right of the homepage. Then follow the instructions by entering your username. You will receive a new password by e-mail without delay.

You can then change it in your « My account » area, under the « Profile » tab.

Please note: your username is not necessarily your e-mail address!

If you do not receive the e-mail with your login details, there are several possible reasons:

• The e-mail address associated with your account is no longer current.

• There is an error in the e-mail address associated with your account (spelling, typing error...).

• Your mailbox filters our automatic e-mails. In this case, you will have to go to the web version of your e-mail and accept all e-mails from us.

In such cases, do not hesitate to contact our hotline directly, which will be happy to send you your access details.